ComnetLinkServe can provide you with remote support for a fraction of the cost of a full-time IT professional. We manage day-to-day IT Services, provide impartial advice regarding IT related business issues and deliver exceptional value for money.
Can’t afford to employ full-time IT staff?
We take complete responsibility for our customer’s overall IT requirements, meaning it is our job to make sure your IT network is working. If you already have an in-house IT team we can also act as an extension of this, deploying third-line technical support and expert advice when you need it.
Our dedicated team of engineers can rapidly access your end-user systems from our Network Operations Centre (NOC), providing an immediate response to issues as they occur. Our helpdesk is operated by experienced IT professionals who have a pool of knowledge and experience to ensure the fastest turnaround on your IT related problems.
Proactive Onsite Support
There are huge cost saving benefits to remote desktop support, but sometimes you need to see someone in person who will look at your systems and proactively advise you on where things can be improved. We can send an engineer to visit you onsite quarterly, monthly or at your discretion.
A proactive onsite visit helps us to make sure you, the end user, are truly happy with the service you are receiving. Some issues are not always visible through remote support and maintaining your confidence is critical to us. We believe that if we can help make you a happy user, then you will be a productive user.
MANAGED SUPPORT FOR MICRO BUSINESS
Our support costs for Micro businesses/home users with up to 2 users is £180 per month, which includes; telephone support, remote assistance, pro-active checks once a month. Call out are charged at out standard rate of £120 per hour and additional time is billed at our standard rate of £40 per hour. For specific projects such as office moves, server upgrades etc., a specific project price can be agreed.
When you expand above 2 users the cost for support increases to £380 per month and allows up to 5 users and includes 1 hours on site visit.
£540 per month for up to 10 users 4 hours on-site visit
while £820 per month for up to 20 users and 1 day on-site visit.
Please, contact us to discuss your requirement.
Single Incident call out Fee – £80/hr
Single Incident Remote support Fee – £40/hr
Aimed at home users, the Single Incident Fee can be used for up to 1 hour of time and £40/hr thereafter(even if its a minute after an hour). An engineer will investigate your machine issue instantly and work remotely on your machine or visit if needed.
PRICE BAND A: 1-6 network points Single point £80.00 Double point £115.00 Excl. VAT
PRICE BAND B: 7-12 network points Single point £75.00 Double point £105.00 Excl. VAT
PRICE BAND C: 13 - 24 network points Single point £50.00 Double point £85.00 Excl. VAT
PRICE BAND D: 25 - 48 network points Per point £45.00 Excl. VAT
PRICE BAND E: 49+ network points Per point £40.00 Excl. VAT
Various band cost include labour, Network module, face plate and back box only. All other materials are billed for.
Your satisfaction is our goal
Keeping our customers happy is key to helping them succeed through technology. Our customers regularly comment on the speed of our response, the patience of our staff, the fact we communicate and keep you in the loop, and when our staff go above and beyond expectations.