IT SUPPORT

ComnetLinkServe can provide you with remote support for a fraction of the cost of a full-time IT professional. We manage day-to-day IT Services, provide impartial advice regarding IT related business issues and deliver exceptional value for money.

Can’t afford to employ full-time IT staff? 

We take complete responsibility for our customer’s overall IT requirements, meaning it is our job to make sure your IT network is working. If you already have an in-house IT team we can also act as an extension of this, deploying third-line technical support and expert advice when you need it. 

Our dedicated team of engineers can rapidly access your end-user systems from our Network Operations Centre (NOC), providing an immediate response to issues as they occur. Our helpdesk is operated by experienced IT professionals who have a pool of knowledge and experience to ensure the fastest turnaround on your IT related problems.

Proactive Onsite Support 

There are huge cost saving benefits to remote desktop support, but sometimes you need to see someone in person who will look at your systems and proactively advise you on where things can be improved. We can send an engineer to visit you onsite quarterly, monthly or at your discretion. 

A proactive onsite visit helps us to make sure you, the end user, are truly happy with the service you are receiving. Some issues are not always visible through remote support and maintaining your confidence is critical to us. We believe that if we can help make you a happy user, then you will be a productive user.

SUPPORT FEATURES


Apple Mac Support


PC Support


Server Support


Cloud Setup and Support


Remote Telephone Support

Our support costs for businesses/home users with up to 2 users are £110 per month, which includes; telephone support, remote assistance, pro-active checks and on-site visits when needed. Generally up to 4 hours per month of time used is included and, if needed, additional time is billed at our standard rate of £30 per hour. For specific projects such as office moves or server upgrades, a specific project price can be agreed.

When you expand above 2 users the cost for support increases to £280 per month and allows up to 5 users, £460 per month for up to 10 users and £780 per month for up to 20 users.

Please, contact us to discuss your requirement.

Single Incident Fee – £65

Aimed at home users, the Single Incident Fee can be used for up to 1 hour of time. An engineer will investigate your problem instantly and work remotely on your machine.

CAT5e CABLING

PRICE BAND A: 1-6 network points Single point £80.00 Double point £115.00 Excl. VAT

PRICE BAND B: 7-12 network points Single point £75.00 Double point £105.00 Excl. VAT

PRICE BAND C: 13 - 24 network points Single point £50.00 Double point £80.00 Excl. VAT

PRICE BAND D: 25 - 48 network points Per point £45.00 Excl. VAT

PRICE BAND E: 49+ network points Per point £40.00 Excl. VAT
Various band cost include labour, Network module, face plate and back box only. All other materials are billed for.

Send your support request via our Online Support or simply send an email to support@comnetlinkserve.co.uk

Your satisfaction is our goal


Keeping our customers happy is key to helping them succeed through technology. Our customers regularly comment on the speed of our response, the patience of our staff, the fact we communicate and keep you in the loop, and when our staff go above and beyond expectations.

99%
of support tickets answered in 20 min
100%
UK based support service
96%
of clients completely satisfied with service